Returns of Bespoke / Made to Order Products
Clear Design Display will not accept the return of goods that are purpose built unless these have been made to the wrong specifications as stated on the order.
Returns of Catalogue Products
The return of stock products in an unused, re-useable condition with the original packing may be possible at the discretion of Clear Design Display. You must notify us within 7 days of receiving the goods that you intend to return. The return of any product found to have been used will be refused a refund. If a refund is issued it will only be for the product(s) value, shipping cost are non-refundable.
The customer is responsible for the cost of returning the products and must ensure packing is sufficient so Clear Design receives goods in an undamaged state.
Replacements
If the customer receives damaged items, they must be reported to Clear Design sales team within 48 hours. Please attach images of the damaged item and packaging. You are required to retain the goods until advised by Clear Design. We will send replacement items at the earliest opportunity
Please allow additional time for bespoke or made to order items.
Ordering
It’s important that all order confirmations are placed by email, no telephone orders will be accepted. Please make sure the information received (including drawing and images) are all understood correctly and the product you are buying is correct. Our sales team is here to assist you so if anything is unclear, please reach out for assistance. Bespoke orders may be invoices by a proforma invoice, this is your opportunity to check that the order is correct before payment.
Payments for Catalogue Products
We require payment to clear before orders are processed and shipped.
Payments for Bespoke / Made to Order Products
All bespoke products require full payment to release the order into production.
Special Packaging
Unless stated in the written quote, special packing requests will be quoted as a separate item over and above the display product pricing.
